Author: Tom Doyle
Publisher: Cushing Systems Inc.
Date Published: April 7, 2022
The New Call Center
The new Call Center in PSA is similar to the dispatch classic system. This feature will allow dispatchers, officers, and administrators outside of the dispatch center to initiate a new call, assign units to a call, and change the status of a unit.
To access the Call Center, the user must have D7 permission and be signed into PSA as a unit. The Call Center is located under the CFS module.
Unit Status Screen
The unit status screen allows the user to view Active Units and Inactive Units. This page contains a tab for all units, and individual tabs for each agency. The unit column consists of the unit in the following format: Unit Number(Vehicle Number)([S]upervisor)([F]ire Standby). Clicking on the Unit number will open the Unit Info modal, which allows the user to change information about the unit. The Officer column contains the username of the officer(s) assigned to the unit. The Status column contains the status of the unit. The Action column contains action button(s). Clicking on the Update Status button opens the Unit Status Modal and allows the user to change the status of the unit.
Unit Info Modal
The Unit Info modal is available by clicking on the Unit number. This modal allows the user to change the following fields:
Agency: This field allows the user to choose an agency if more than one agency is available This is a required field.
Officer/Crew: This field allows the user to choose the primary officer for the unit.
Other Officer/Crew: This field allows the user to choose a secondary officer for the unit.
Unit: This field allows the user to enter the unit number. This is a required field.
Vehicle: This field allows the user to enter a vehicle number for the unit.
Beat: This field allows the user to select the beat assigned to the unit. (If applicable)
Sub-Beat: This field allows the user to select the sub-beat assigned to the unit. (If applicable)
Class: This group of radio buttons allows the user to select a unit type for the unit. This field is defaulted to
Is Supervisor?: When selected, this field denotes that the unit is a supervisor.
Is Fire Standby?: When selected, this field denotes that the unit is fire standby.
Meal Break: This field allows the user to enter a meal break time for the unit.
Unit Status Modal
The Unit Status modal allows the user to change the status of the unit. This modal contains three quick status buttons: ‘RESPONDING’, ‘ON SCENE’, and ‘OFF DUTY’. Below the quick status buttons is the list of status’ available for the user to select. Below the New Status list, is the Remarks field. This field allows the user to select Status Text for the unit. The last field is the Status Time. This field is auto generated with current local time and can be edited by the user. NOTE: If unit is Corrections Agency, when selecting OFF DUTY, the crew will be emptied. For all agencies, when selecting AVAILABLE, the Unit List Modal will open allowing the user to select a crew for the unit.
New Unit Modal
Clicking on the green Add Unit button in the top right of the screen will open the New Unit Modal. This allows the user to create a new unit. The fields are the same as the Unit Info Modal (see Unit Info Modal)
The Call Center Incident List allows the user to assign units to a call. The screen is split into two tables; Pending Calls, and Active Calls. The Pending Calls table will contain calls that have not been assigned to a unit. Once a unit is assigned, the call will be moved to the Active Calls tables. In this section, the user can view the call (click on the unit number) and assign an addition unit (click on the Assign Unit button). The Active Calls table contains the calls that have been assigned to a unit. In this section, the user can view the call (click on the unit number) and assign an addition unit (click on the Assign Unit button).
Shift Call Log
The Shift Call Log contains a list of the calls initiated on the selected date. The date can be changed by clicking on the Call Log – Start Date/Time End Date/Time. The call can be viewed by clicking on the Call ID. This page contains the Call ID, Initiated Time, Location Contact, Offense, UCR Codes, Attending Units, and Disposition Status.
The New Call page allows the user to initiate a new call. This page contains a form for the user to enter the call information. This form contains the following fields:
- Street Number: The street number of the call.
- Street Prefix: A list of directional prefixes for the street.
- Street Name: The street name of the call.
- Street Suffix: The street suffix of the call.
- Apt: The apartment number of the call.
- City: The city location of the call.
- Contact: The name of the contact from the call.
- Phone: The phone number of the call.
- Event: This field contains a list of UCR Codes/Events from the call.